YOU will receive a free consultation and initial estimate (not including unforeseen and/or out-of-pocket expenses). A down payment of 50% of the estimate of total billable expenses is due within 15 business days following the initial consultation. Work will not begin on the project until the initial down payment is made. Remaining total billable expenses will be due following final art approval. Final payments are due within 15 business days after final art approval. The billable expenses due and due dates will not apply to previously arranged payment plans. Transmittal of all deliverables, including but not limited to all source files, images, tangible media, will be made within a reasonable time period following our receipt of final payment. (Reasonable time allows for ordering, printing and shipping tangible materials). Design services (desktop publishing services) are subject to Texas sales tax, unless YOU are a tax-exempt organization.

Unless otherwise specified, all subsequent balances are due are payable upon art approval. Interest on past due balances is 18% per annum or 1.5% per month. We reserve the right to refuse completion or delivery of work until past due balances are paid.

Fees for professional services do not include outside purchases such as, but not limited to, printing, photography, color print-outs, laminating, illustrations, stock material, shipping and handling or courier service. Expenses are itemized on each invoice. Expenses are subject to Texas sales tax, unless YOU are tax-exempt. If services require us to travel out-of-town for consultation or other, we will need to be provided lodgings, meals, and transportation at cost. Reimbursement for mileage is calculated at the current allowable rates.

Revisions are modifications or improvements to the design keeping with the original concept. If the job changes to an extent that substantially alters the specifications described in the original proposal, these changes are considered client's alterations (defined below).

In the case of branding, we will design a specified number of different preliminary concepts from which you may choose. Upon receipt of feedback, modifications to the design of your choice will be made. This is the first revision. Following the first revision, a second revision may be made if desired. A total of three revisions is included in your initial estimate. Further revisions will incur additional charges at the rate of $35/hour with a minimum of $35.

Following consultation and any required deposit, you will receive a preliminary design. Thereafter, revisions will incur additional charges at the rate of $35/hour with a minimum of $35.

Design

We create look-and-feel designs, and flexible layouts that adapt to the capabilities of many devices and screen sizes. We create designs iteratively and use predominantly HTML and CSS so we won’t waste time mocking up every template as a static visual. We may use visuals to indicate a creative direction (color, texture and typography.) We call that ‘atmosphere.’

You will have opportunities along the way to preview the site once we have a structure built and begin adding your content.

If, at any stage, you change your mind about what you want to be delivered and are not happy with the direction our work is taking you’ll pay us in full for the time we’ve spent working with you until that point and terminate this contract.

Text content

Unless agreed separately, we’re not responsible for content writing. Text and content must be provided by client or entered into Wordpress system by client.

Graphics and photographs

You should supply logo and graphic files in an editable, vector digital format. You should supply photographs in a high resolution digital format. If you choose to buy stock photographs, we can suggest stock libraries. The website quote includes a reasonable number of stock photos as available in our stock photo subscriptions. For others, client can purchase separately and provide to us, or we can bill additionally.

HTML, CSS, PHP and JavaScript

We build sites on Wordpress content management system which will include web pages and plugins developed from HTML markup, PHP, CSS stylesheets for styling and unobtrusive JavaScript for feature detection, poly-fills and behaviors.

Browser testing

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.

We test our work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Edge), and Mozilla Firefox. We’ll also test to ensure that people who use Microsoft Internet Explorer 11 for Windows get an appropriate experience. We won’t test in other older browsers unless we agreed separately. If you need an enhanced design for an older browser, we can provide a separate estimate for that.

Mobile browser testing

Testing using popular smaller screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our designs in:

iOS: Safari, Google Chrome
Android will be tested on an emulation

We won’t test in Blackberry, Opera Mini/Mobile, specific Android devices, Windows or other mobile browsers unless we agreed separately. If you need us to test using these, we can provide a separate estimate for that.

Analytics

We do provide technical support with third-party analytics systems but we can integrate your Google Analytics or Statcounter account within Wordpress.

Search engine optimisation (SEO)

We are not SEO specialists so we don’t guarantee improvements to your website’s search engine ranking and we do not give SEO comparisons with your competitors. However, the we can implement SEO plugins and optimization developed to make your site accessible to search engines.

There shall be no charges to the CLIENT for revisions or alterations or additions made necessary by errors on the part of SHEKINAH ARTS - CREATIVE SERVICES. Any other changes you request shall be considered CLIENT alterations if they are requested after acceptance of the final revision. Any changes and additions not due to the fault of error on our part and requested by the CLIENT that substantially alter the specifications described in the original proposal are considered a CLIENT alteration. The CLIENT shall be responsible for making additional payments at the rate of $35/hour with a minimum fee of $35 for any client alterations and any other changes in the original assignment requested by the CLIENT. The CLIENT shall offer SHEKINAH ARTS - CREATIVE SERVICES LLC the first opportunity to make any changes.

The CLIENT may choose to cancel the project without payment or penalty within 24 hours following initial consultation and receive full refund of deposit less expenses already incurred including but not limited to stock material or set up fees. After 24 hours, deposits are non-refundable when cancelled by client. Should SHEKINAH ARTS – CREATIVE SERVICES LLC decide to cancel the project, the deposit shall be refunded less any expenses already incurred. YOUR payments after 60 days may be eligible for other work, excluding expenses such as printing, stock material, etc.

It is YOUR responsibility to check proofs carefully for accuracy in all respects, ranging from spelling to technical illustrations. WE are not liable for errors or omissions. However, WE will make corrections due to errors or omissions on OUR part at no cost.

YOU agree to exercise due diligence in YOUR direction to US regarding preparation of materials and must be able to substantiate all claims and representations. YOU are responsible for all trademark, servicemark, copyright, and patent infringement clearances. YOU are also responsible for arranging, prior to publication, any necessary legal clearance of materials we prepare.

All materials or property belonging to the CLIENT as well as work performed may be retained as security until all just claims against the CLIENT are satisfied.

WE will take all reasonable precautions to safeguard the property you entrust to us. In the absence of negligence on OUR part, however, WE are not responsible for loss, destruction or damage or unauthorized use by others of such property. WE will employ our best efforts to ensure quality and timely delivery of all printed and digital pieces. Although we may employ our best efforts to guard against any loss to YOU through the failure of our venders, media, or others to perform in accordance with their commitments, WE are not responsible for failure on their part.

If you select your own venders, other than those recommended by us, you may request that we coordinate their work. If at all possible, we will attempt to do so, but we cannot in any way be held responsible for quality, price, performance or delivery.

Once a project has been delivered by SHEKINAH ARTS - CREATIVE SERVICES LLC and is paid in full by YOU, we assign the reproduction rights for your specific design.

According to the Copyright Law of 1976, the rights to all designs and artwork, including but not limited to photography, and/or illustration, created by independent photographers or illustrators retained by SHEKINAH ARTS - CREATIVE SERVICES LLC or purchased from a stock agency on YOUR behalf remain with the individual designer, artist, photographer or illustrator. After project completion and final payment, the art is YOURS to copyright, if YOU desire. Otherwise, by default, legally it belongs to the designer. If you wish to copyright or trademark a design such as a logo, we will not hold the copyright and you may do so at www.copyright.gov.

WE reserve the right to photograph, and/or distribute, or publish, for our firm's promotional and marketing needs any work WE create for you, including but not limited to mock-ups, and comprehensive presentations, as samples for our portfolio, firm newsletters, brochures, slide presentations, and similar media. WE agree to store any digital material we create for YOU for a period of 6 months beyond the delivery of a job, thereupon, WE reserve the right to discard them. WE agree to hold any media given us by YOU for a project, including but not limited to, CD's, DVDs, computer discs, flash drives, for a period of 3 months for YOU to retrieve thereupon, WE reserve the right to discard them.

The CLIENT shall pay for all transmissions charges. WE are not responsible for any errors, omissions, or extra costs, resulting from faults in the telephone, cable, satellite network, email servers, or from incompatibility between the sending/receiving equipment.

Modifications of the agreement must be written, except that the invoice may include, and the client shall pay, fees or expenses that were orally or written authorized by the client in order to progress promptly.